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Dealing with a recalled product

| Sep 30, 2019 | Consumer Protection

No one in Charleston wants to hear that a product that they have purchased has been recalled (much less one that they have actually been using). Panic may set in if one discovers that they have been using a recalled product (which is indeed reasonably possible, as the U.S. Consumer Product Safety Commission reports that 410 products were recalled as recently as 2015). This comes from the fear that a product is only recalled if it is proven to be dangerous. Yet that is not always the case. Oftentimes, a product can be recalled even if it only presents the potential for causing harm, and even then, such harm may not come through standard use.

What should one do, then, if they discover that they have been using a recalled product? The first and most obvious step is to discontinue its use completely. Next, one will want to become educated with both the reason behind the recall and the nest steps to be taken in the process. Typically, the information detailing the recall will include a phone number or web address to contact for more information. That informational source can provide the details on whether one should return the product or simply dispose of it. Oftentimes there will be some form of compensation attached to the recall. Per the USCPSC, one might be entitled to have the product repaired or replaced at no cost, or have its entire purchase price refunded to them.

Many often ask if they should seek medical if they have consumed a recalled product. The answer to that question is a definite yes if one experience sickness or pain after its use. Legal action for harm caused by a defective or dangerous product is still an option even if a recall is in place.

If your rights were violated by an employer or company, we want to hear about it. Our friendly staff and team of attorneys will treat you with respect, listen to your story and lay out all available options. Whether it’s better to settle out of court or take matters before a judge, you can rest assured knowing we will only do what’s in your best interests.