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consumer protection Archives

Hold parties accountable for engaging in deceptive advertising

The U.S. Federal Trade Commission (FTC) has a certain standard that they refer to as "Truth in Advertising" that all marketing campaigns must adhere to. It doesn't matter what format marketing efforts come in either. Federal law requires all advertising efforts to be truthful and never deceptive.

West Virginia's attorney general warns of a Social Security scam

West Virginia's attorney general (AG) issued a public warning to state residents to be on the lookout for the latest Social Security (SS) scam earlier this week. He pointed out that many individuals have been receiving calls from individuals purporting to be calling from the attorney general's office in recent weeks. The caller requests the target individual's Social Security number (SSN) once they get them on the phone.

What unlawful activities constitute auto dealer fraud?

If you think back to how car salespeople are depicted on television, they're often described as dirty, sleazy and other negative terms. Thankfully, these words don't describe all individuals who sell cars for a living. There are some unprofessional, unethical and illegal behaviors that some car salespeople have historically engaged in that have painted them in a bad light though.

Get help if you've been injured by something that you've bought!

It's that time of year again where it seems like there's an overwhelming number of interesting products that are being released on the market at some intriguing introductory prices. Many of these items are spoken highly of in the media because they're new to the market and offer innovative ways of doing things. If there's one downside to new products being made available to consumers all at once though, it's that it's hard to know whether they'll perform as intended and if they're safe.

Dealing with a recalled product

No one in Charleston wants to hear that a product that they have purchased has been recalled (much less one that they have actually been using). Panic may set in if one discovers that they have been using a recalled product (which is indeed reasonably possible, as the U.S. Consumer Product Safety Commission reports that 410 products were recalled as recently as 2015). This comes from the fear that a product is only recalled if it is proven to be dangerous. Yet that is not always the case. Oftentimes, a product can be recalled even if it only presents the potential for causing harm, and even then, such harm may not come through standard use.

Are warranties and service contracts the same thing?

When you purchase certain products in Charleston, the expectation often is that the maintenance of that product is covered under a warranty. In many cases, you may indeed be right. What may seem to confusing to you, however, is to see a company that offers products supposedly covered by warranties than also offer service contracts. Are extended services not covered under warranty? If so, what is the need, then, for a service contract? Or are service contracts and warranties essentially the same thing? 

Is it a pyramid scheme?

Like many in Charleston, there has likely been a time when you were contacted by a friend or associate about a product they are selling in conjunction with the opportunity for you to join them in selling it. You might immediately group all such pitches into the category of “pyramid schemes.” Yet to identify any business opportunity into such a broad category is to overlook the distinguishing elements between actual pyramid schemes and multi-level marketing campaigns. Pyramid schemes are illegal, while multi-level marketing campaigns are completely legitimate. 

Are life coaches scamming consumers?

Life coaches claim to have valuable inner wisdom, which they are willing to share with consumers when the price is right. While some life coaches actually help the people they work with by offering unique insight, others are only in it to make a profit. Determining which is which can be confusing for many people, especially when they're experiencing a stressful situation and are in need of assistance. If you're thinking about working with a life coach, Forbes recommends keeping the following points in mind. 

After multiple deaths, banning inclined sleepers a next step

Consumer products designed for infant care usually have to undergo significant testing before they are sold publicly. Because infants are vulnerable and unable to communicate their concerns or discomforts, the products designed for their use have to be especially safe and functional. For many families in West Virginia, the process of researching reliable and safe products to use for their infant children is a critical step in their effort to select an option that will serve the desired purpose without compromising the well-being of their child. 

Using OEM parts for vehicle repairs

There is something to be said for the sense of security that comes from knowing that one is the first person to use a product they have purchased. It is often for this very reason why many in Charleston will buy a new vehicle when buying a used car might save them money. For them, the knowledge that the car's parts are brand new (and thus should be in optimal condition) is worth the added expense. Yet accidents and incidents may happen that can quickly put a newer vehicle in the repair shop. The question then becomes what type of parts will go back into it. 

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The Grubb Law Group

The Grubb Law Group
1114 Kanawha Boulevard East
Charleston, WV 25301

Toll Free: 866-851-9292
Phone: 304-982-7755
Fax: 304-345-3355
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