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consumer protection Archives

Dealing with a recalled product

No one in Charleston wants to hear that a product that they have purchased has been recalled (much less one that they have actually been using). Panic may set in if one discovers that they have been using a recalled product (which is indeed reasonably possible, as the U.S. Consumer Product Safety Commission reports that 410 products were recalled as recently as 2015). This comes from the fear that a product is only recalled if it is proven to be dangerous. Yet that is not always the case. Oftentimes, a product can be recalled even if it only presents the potential for causing harm, and even then, such harm may not come through standard use.

Are warranties and service contracts the same thing?

When you purchase certain products in Charleston, the expectation often is that the maintenance of that product is covered under a warranty. In many cases, you may indeed be right. What may seem to confusing to you, however, is to see a company that offers products supposedly covered by warranties than also offer service contracts. Are extended services not covered under warranty? If so, what is the need, then, for a service contract? Or are service contracts and warranties essentially the same thing? 

Is it a pyramid scheme?

Like many in Charleston, there has likely been a time when you were contacted by a friend or associate about a product they are selling in conjunction with the opportunity for you to join them in selling it. You might immediately group all such pitches into the category of “pyramid schemes.” Yet to identify any business opportunity into such a broad category is to overlook the distinguishing elements between actual pyramid schemes and multi-level marketing campaigns. Pyramid schemes are illegal, while multi-level marketing campaigns are completely legitimate. 

Are life coaches scamming consumers?

Life coaches claim to have valuable inner wisdom, which they are willing to share with consumers when the price is right. While some life coaches actually help the people they work with by offering unique insight, others are only in it to make a profit. Determining which is which can be confusing for many people, especially when they're experiencing a stressful situation and are in need of assistance. If you're thinking about working with a life coach, Forbes recommends keeping the following points in mind. 

After multiple deaths, banning inclined sleepers a next step

Consumer products designed for infant care usually have to undergo significant testing before they are sold publicly. Because infants are vulnerable and unable to communicate their concerns or discomforts, the products designed for their use have to be especially safe and functional. For many families in West Virginia, the process of researching reliable and safe products to use for their infant children is a critical step in their effort to select an option that will serve the desired purpose without compromising the well-being of their child. 

Using OEM parts for vehicle repairs

There is something to be said for the sense of security that comes from knowing that one is the first person to use a product they have purchased. It is often for this very reason why many in Charleston will buy a new vehicle when buying a used car might save them money. For them, the knowledge that the car's parts are brand new (and thus should be in optimal condition) is worth the added expense. Yet accidents and incidents may happen that can quickly put a newer vehicle in the repair shop. The question then becomes what type of parts will go back into it. 

Robocalls are fooling a surprising demographic

As any resident who owns a phone can attest, phone scams are a serious problem across the United States. It does not seem to matter if people put their names on the do-not-call registry – these phone calls and text messages still manage to find their way through. This is largely because phone scams violate consumer protection laws in the first place, and they will not respect the rules meant to prevent unwanted contact.

Understanding the legal obligation to accept returns

Consumers in Charleston likely maintain confidence in the wisdom of their purchases based upon the notion that if they are not happy with the products they buy, they can always return them. Most might assume that retailers are bound by law to take back products that customers are unsatisfied with. Yet at the same time, merchandise returns cost retailers billions every year ($369 in 2018 alone, according to Appriss.com). Thus, lawmakers must walk the delicate line between protecting consumers' rights while not inhibiting the success of local businesses. 

What should I know before getting my first credit card?

When used responsibly, a credit card can be a welcomed addition to your financial history. You should understand a few key factors before applying for your first credit card however, both to ensure you’re making the right decision and to also make sure your rights are protected. In this case, The Balance offers the following advice to first-time applicants.

What are the different types of implied warranties?

Consumer market experts in Charleston will tell you that it is good practice to ensure that anytime you make a significant purchase, that a warranty be associated with it. In many cases, items will come with an express warranty from a manufacturer that clearly spells out the circumstances under which it will cover the cost of repairing or replacing its product. Such warranties leave little room for interpretation. Retailers will sometimes also offer their own express warranties. Yet even in cases where they do not, implied warranties may still offer you some degree of protection

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The Grubb Law Group

The Grubb Law Group
1114 Kanawha Boulevard East
Charleston, WV 25301

Toll Free: 866-851-9292
Phone: 304-982-7755
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